Point-to-Point Passenger Transport Industry (Exempt Ride-Hail Service Operator) Order 2020

Point-to-Point Passenger
Transport Industry Act 2019

(Section 24)

Point-to-Point Passenger Transport
Industry (Exempt Ride-Hail Service
Operator) Order 2020

2025 REVISED EDITION

(2 June 2025)

[30 October 2020]

Citation

1.  This Order is the Point-to-Point Passenger Transport Industry (Exempt Ride-Hail Service Operator) Order 2020.

Who is exempt ride-hail service operator

2.—(1)  The following are exempt ride-hail service operators:

(a) a person who is the administrator of an online location or electronic media application commonly called a chat group, that consists of fewer than 800 members and is used to provide a ride‑hail service;

(b) a person providing a ride‑hail service through an online location or electronic media application that makes available, at any time, fewer than 800 bookable vehicles for on‑demand passenger transport services (whether immediately or at a later time) to any passenger whose booking for an on‑demand passenger transport service is taken or facilitated by that person.

(2)  In sub-paragraph (1)(a), a person is a member of a chat group if the person is registered as a member of that online location or electronic media application.

(3)  Sub-paragraph (1) does not apply on or after 6 December 2025 to any person located within Singapore or Malaysia that provides a ride-hail service, even if the person falls within sub-paragraph (1)(a) or (b), where the ride-hail service involves the transport by a motor vehicle of passengers between Singapore and Malaysia for hire or reward (called in this paragraph cross-border transport).

[S 781/2025 wef 06/12/2025]

(4)  Despite sub-paragraph (3), any person located within Singapore or Malaysia who —

(a) immediately before 6 December 2025 was providing a ride-hail service that involves cross-border transport; and

(b) on or after 6 December 2025, would be required by virtue of sub-paragraph (3) to hold a ride-hail service licence to provide the ride-hail service that involves cross-border transport,

may continue providing the ride-hail service that involves cross-border transport on or after 6 December 2025 for the period mentioned in sub-paragraph (5).

[S 781/2025 wef 06/12/2025]

(5)  For the purposes of sub-paragraph (4), the period is —

(a) a period ending on 30 June 2026; or

(b) if, within the period mentioned in sub-paragraph (a), the person applies for a class of ride-hail service licence under section 18 of the Act applicable to that type of ride-hail service that involves cross-border transport, for a further period ending on the earlier of the following:

(i) the date on which the LTA grants the class of ride-hail service licence under section 18 of the Act to the person;

(ii) the date that the application is refused by the LTA or is withdrawn.

[S 781/2025 wef 06/12/2025]

Conditions

3.  An exempt ride-hail service operator may provide a ride‑hail service without a ride‑hail service licence subject to keeping and retaining records about the following aspects of the ride‑hail service:

(a) the name and identification particulars of every participating bookable driver of the exempt ride‑hail service operator;

(b) the following details about why each participating bookable driver of the exempt ride‑hail service operator is an authorised driver:

(i) the relevant vocational driving authorisation granted under section 110 of the Road Traffic Act 1961 to the driver to drive a public service vehicle;

(ii) the exemption if the related driver is exempt under section 142 of the Road Traffic Act 1961 from requiring such a relevant vocational driving authorisation;

(c) the details identifying each bookable vehicle used or made available for the on-demand passenger transport service connected with providing the ride‑hail service, particularly its registration number, vehicle model and registered owner.

Other conditions

4.  An exempt ride-hail service operator providing a ride‑hail service where the passengers are transported under a vehicle pooling arrangement must ensure that any participating bookable driver of the exempt ride‑hail service operator who drives a bookable vehicle described in regulation 3 of the Point‑to‑Point Passenger Transport Industry Regulations 2020 to provide the on‑demand passenger transport service to passengers under the vehicle pooling arrangement does not provide more than 2 journeys each day under that vehicle pooling arrangement.

Aspects of ride-hail service for record retention

5.  For the purposes of section 29(3)(a) of the Act, an exempt ride‑hail service operator must keep and retain every record that is relevant to monitoring or evaluating the matters specified in paragraph 3.