| (a) | the implementation of appropriate and effective measures to ensure the safety and quality of blood and blood components in respect of —| (i) | the recruitment of donors; and | | (ii) | the collection, testing, processing, storage and distribution of blood and blood components; |
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| (b) | the implementation of appropriate and effective measures to ensure the safety or health of donors in relation to the collection of blood and blood components, including —| (i) | the detection and management of any finding or observation that has or may have an adverse effect on the safety or health of donors; and | | (ii) | the management of donors whose safety or health are or have been adversely affected by the collection of blood and blood components; |
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| (c) | the implementation of an effective, efficient and verifiable system for the following:| (i) | where the licensee becomes aware that any blood or blood component that the licensee distributed to a specified person is unsafe or poses a risk of harm to any recipient of the blood or blood component (as the case may be) — the notification of the specified person; | | (ii) | where any blood or blood component is found to be infected by a specified infectious disease or any other infectious disease that is likely to adversely affect the health or welfare of the donor of the blood or blood component —| (A) | the notification of the donor; and | | (B) | the provision of appropriate information to the donor relating to the donor’s health or welfare and the necessary clinical follow‑up in relation to the infectious disease which the blood or blood component (as the case may be) is found to be infected by; |
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| (d) | the implementation of an effective, efficient and verifiable system for the recall and safe disposal of any blood or blood component that is unsafe or poses a risk to any recipient of the blood or blood component, as the case may be; |
| (e) | the regular review of the licensee’s policies, processes and procedures for the provision of the blood banking service and, where necessary, the updating or revision of those policies, processes and procedures; |
| (f) | the communication, in a timely manner, to all personnel involved in providing the blood banking service of the outcome of any review mentioned in sub‑paragraph (e) and any updated or revised policies, processes or procedures for the provision of the blood banking service; |
| (g) | the training of all personnel in, and assessment of their competence to implement, any updated or revised policies, processes or procedures for the provision of the blood banking service; |
| (h) | a system to ensure the appropriate and adequate documentation of the licensee’s policies, processes, procedures and systems for the provision of the blood banking service, including —| (i) | creating, reviewing and updating documentation for the licensee’s quality assurance measures and the compliance of all personnel with those measures; and | | (ii) | ensuring proper document control of all such documentation; |
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| (i) | quality control measures for equipment used in the provision of the blood banking service, including acceptance testing, quality control tests and regular monitoring of equipment performance; |
| (j) | the implementation of a system for appropriate accountability, roles and responsibilities of and continuing education programmes for all personnel; |
| (k) | the identification, monitoring and evaluation of key performance indicators for assessing the performance outcomes of the blood banking service, including mechanisms for periodic monitoring and evaluation of those indicators; |
| (l) | the investigation of any finding, observation, occurrence or complaint that discloses or may disclose any weakness or inadequacy affecting the quality of the blood banking service; |
| (m) | the identification and implementation of appropriate and effective actions to address and prevent the recurrence of any weakness or inadequacy mentioned in sub‑paragraph (l); |
| (n) | the conduct of regular risk assessments of every activity conducted as part of the provision of the blood banking service and, where necessary, the implementation of appropriate measures to mitigate or manage the risks identified in those assessments. |